FAQ
Frequently Asked Questions (FAQ)
1. Products, Sizing & Designs
• How do I choose the right size?
Each product includes a size chart with measurements. If you’re between two sizes, we recommend sizing up for comfort.
• Do the clothes shrink after washing?
They shouldn’t shrink if washed according to the care instructions. We recommend cold wash, similar colors, and air-drying to preserve the design.
• Are the colors exactly like the photos?
Colors are displayed as accurately as possible, but minor variations may occur due to screen settings or lighting.
• Can I request a custom design (Make Your Own Design)?
Yes! We offer custom design options. Contact us for requirements, pricing, and production times.
• Do you restock sold-out items?
Some items are restocked. You can use the “Notify me when available” option or contact us for updates.
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2. Shipping & Delivery
• How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery usually takes 2-10 business days depending on your location.
• How much is shipping?
Shipping cost varies by country/state and package weight. The exact amount appears at checkout.
• Do you offer international shipping?
Yes .
• Can I track my order?
Yes — once shipped, you’ll receive a tracking number via email.
• What if my order doesn’t arrive or arrives damaged?
Contact us with your order number and photos (if damaged). We’ll solve it quickly.
-What shipping carriers do you use?
Domestic Shipping (USA):
We ship all domestic orders through UPS, ensuring fast and reliable delivery.
International Shipping:
All international orders are shipped via DHL Express, offering secure worldwide delivery and tracking.
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3. Returns & Exchanges
• How do I request a return or exchange?
Email us with your order number within X days of receiving your order. We’ll guide you through the process.
• Which items cannot be returned?
• Custom or personalized items
• Worn, washed, or damaged items
• Items without original tags/packaging
• Who pays for return shipping?
Return shipping costs are paid by the customer unless we made a mistake (wrong or defective item).
• How long does a refund take?
Once we receive the returned item, refunds are processed within 5 business days.
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4. Payments
• What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options displayed at checkout.
• Is it safe to pay on your website?
Yes — we use SSL encryption and secure payment gateways.
• Do you offer cash on delivery?].
No — we currently do not offer cash on delivery.
• Why was my payment declined?
This may happen due to insufficient funds, bank verification, or incorrect card details. Try again or contact your bank.
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5. Orders
• How do I know my order was confirmed?
You’ll receive a confirmation email as soon as your order is placed
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• Can I change my order after placing it?
Yes, if the order has not been processed yet (usually within a few hours). Contact us immediately with your order number.
• Can I cancel my order?
Yes, as long as it hasn’t been shipped.
• I received the wrong or a defective item. What do I do?
Email us with photos and your order number. We’ll replace or refund your item.
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6. Account & Personal Information
• Do I need an account to order?
No — you can checkout as a guest. Creating an account helps track orders and access exclusive offers.
• How do I reset my password?
Click “Forgot your password?” on the login page and follow the instructions.
• Can I update my personal information or address?
Yes — go to “My Account” and edit your details.
• How do I delete my account?
Contact us and we’ll assist with account removal.
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7. Discounts & Gift Cards
• How do I use a discount code?
Enter your code in the “Discount Code” field at checkout and ensure it applies before payment.
• Can discount codes be combined?
Usually not — only one code can be used per order unless stated otherwise.
• Do you offer gift cards?
Yes — digital gift cards are available.
• Can sale items be returned?
Sale items follow the same return policy unless marked “Final Sale.”
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8. Security & Privacy
• How do you protect my data?
We use SSL encryption and never share your personal information with third parties without consent.
• Why do you collect my information?
To process orders, send updates, and share promotions or new releases.
• Do you comply with data protection laws?
Yes — you can request to access, edit, or delete your data at any time.
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9. Contact & Support
• How can I contact customer service?
Email us at: [rampageart2520@gamil.com]
or use the contact form on our website.
• What are your support hours?
Monday to Friday, 9:00 AM to 6:00 PM.]
• How long does it take to get a reply?
We reply within 24–48 business hours.